We currently accept the following payment methods: credit cards (Visa & Mastercard), PayPal, Klarna and Swish. We always strive to offer our customers secure and convenient payment options to facilitate the shopping experience.

Right of withdrawal

You have the right to cancel your order within 14 days of receiving the last item in your order, without giving any reason. To exercise your right of cancellation, contact our customer service at info@caraudiocenter.se or call us at tel. 08-33 25 50 before the cancellation period expires. You need to provide your name, address and order number. The item must be returned well packaged and in its original condition.

Exercise of the right of withdrawal

We will refund the amount of the returned goods without undue delay, at the latest within 14 days of receiving your cancellation information. We will not refund the shipping costs. The refund will be made using the same payment method you used to place your order and will not incur any additional costs for you. We reserve the right to delay the refund until we have received the goods. You must return the goods within 14 days of informing us of your cancellation. In the event of a refund, a reduction in value may be made if the goods have been handled more than necessary to determine their condition.

Return due to defective product/right of exchange

Return the item in its original packaging and condition, including any damaged parts. Attach a note with your name, address and order number. If the item is not in substantially unchanged condition, a reduction in value may be made to the return amount. You are responsible for the return shipping when exercising the right to exchange. In the case of defective or incorrect items, we are responsible for the return shipping and provide a return label after contacting our customer service.

Changes

You can easily exchange an item by placing a new order on our website. Please note that we do not book the exchange when processing your return. The item must be returned in its original condition within 14 days of delivery.

Package complaints

Car Audio Center is responsible for the product until you receive it. If there is visible damage to the package before opening, please contact customer service. If you suspect that an item is missing or the seal is broken, notify the delivery point immediately. In the event of incorrect or damaged goods, please contact us to resolve the issue. We always strive to resolve disputes in a mutually satisfactory manner.

Privacy Policy

We at Car Audio Center protect your personal privacy. All information collected in connection with your order is used only to fulfill your wishes. Your personal information, such as name and address, is stored in our computer system to handle your order in an efficient and correct manner. We comply with the Data Protection Act (GDPR) and your security is our top priority. Card details are encrypted and all information is treated confidentially. In case of any debt collection matters, we only share your information with third parties.

Price and delivery

Our prices are stated in Swedish kronor and include 25% VAT. Used goods are subject to VMB tax and VAT is not included. We reserve the right to change prices in the event of VAT or currency changes. The prices applicable at the time of order remain the same upon delivery.

We use Postnord for deliveries within Sweden, and normal delivery time is 1-4 working days. If an item is not in stock, you will be notified and have the right to cancel the order if the delivery time is too long. The stock status for each product is stated on our website. Delivery is only made to registered addresses.

Transport damage

Any damage or loss of goods must be reported in writing to the carrier within seven days of completion of transport. Compensation will only be given after written notification to the carrier.

Payment and binding orders

The products remain the property of Car Audio Center until full payment has been made. Shipping costs are always added. All orders are considered binding, and we recommend that you carefully check your order to avoid errors. We reserve the right to invoice costs for unexecuted goods in accordance with the Consumer Purchase Act. For non-stocked or specially ordered goods, an additional fee of 20% of the value of the goods will be added in the event of non-payment. In the event of non-payment, the matter may be forwarded to the Swedish Enforcement Authority or debt collection.

Warranty conditions

Car Audio Center provides warranties under specific terms and conditions as follows:

• The products are guaranteed to be free from defects in material or workmanship at the time of delivery. The warranty for new products (N) is 24 months after delivery, with exceptions that may be specified.
• For used products (B) the warranty period is normally 6 months after delivery, unless otherwise stated at the time of sale.
• Car Audio Center undertakes to repair or replace the product free of charge at its option.
• To claim defects covered by the warranty, the buyer must notify Car Audio Center within fourteen days of discovering the defect.
• The buyer is responsible for returning the product to Car Audio Center at their own expense for used products. For new products, general warranty terms apply.
• The warranty only covers hardware or software supplied by Car Audio Center.
• The warranty for used parts is only valid with a signed warranty certificate from Car Audio Center. When purchasing new parts, general warranty terms apply with certain exceptions for costs related to distance between the end customer and authorized dealer, such as shipping costs, travel times and mileage reimbursement.
• Car Audio Center is not responsible for costs of replacement products, lost profits, or other direct or indirect costs associated with the use of the product.
• Repair or replacement of the product does not extend the warranty period.
• The warranty does not apply if the fault is due to unauthorized use, service performed by unauthorized workshops, use with other non-prescribed products, accidents, improper use, neglect or external damage.
• This warranty does not cover cosmetic damage such as scratches, nicks or dents.

Delivery information

We aim to ship in-stock items within 1-3 business days. Items classified as "made-to-order" mean that we do not have the item in stock and will order it from the supplier as soon as we receive an order for it. Products with the stock status "Special order, car-specific - no return policy" are specially adapted for the vehicle and cannot be returned as they are ordered on demand.

The delivery time from the supplier for custom-made or special orders is usually 1-2 weeks. For products from our supplier Connects2, the delivery time can sometimes be slightly longer. If a product is out of stock at the supplier or delayed for some other reason, we will notify you via the email address you provided when ordering.

We apply a shipping fee based on the weight of the order (currently 79 SEK), but offer free shipping for purchases over 2500 SEK. Orders are sent to either the nearest delivery point or to your home depending on the size of the package.

Shipping company delivery times may vary depending on your delivery address. The total delivery time from the time the order leaves our warehouse is usually 1-4 business days.